All users and the system's critical functions are compromised. The service is completely offline.
20minutes
response time
response time
Cases, requests and suggestions must be submitted by the school through the support channels. Phidias will reply through the same channels, either to request more information or to report on the proposed solution.
Response time for errors of fatal or high severity.
Cases
The response time depends on the impact of the error on users and system functions.
All users and the system's critical functions are compromised. The service is completely offline.
Access is restricted for most users, or the system's critical functions are unavailable.
The service is available and critical processes can continue. A limited number of users and functions are affected.
The service is available and critical processes can continue. The error does not prevent any user from accessing the system.
Requests and suggestions
A request for a new format for report cards, invoices, payment receipts or certificates.
Changes to the format of existing report cards, certificates or templates.
General questions and requests.
Suggested improvements to the contracted modules.
Support channels
Write to us at soporte@phidias.com
Email supportFirst-level support.
Scheduled through the system (1 hour).
See how the Phidias platform simplifies, eases and speeds up the day-to-day work of your school.